Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Maidenhead | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Maidenhead collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Maidenhead is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Maidenhead and across the UK. As a data controller, we are responsible for the personal information you share with us when using our services.

2. Data We Collect

We collect the following categories of personal data to provide safe and effective pharmacy services:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, billing and delivery address
Health data: Medical history, current medications, weight, BMI, and clinical information provided during consultations
Payment data: Transaction details processed securely through our payment provider
Technical data: IP address, browser type, and usage data collected when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions where clinically appropriate
To process and fulfil your orders, with delivery within 1 working day of pharmacist approval
To communicate with you regarding your treatment, orders, and any clinical queries
To maintain accurate medical records in line with regulatory obligations
To comply with our legal and professional duties as a GPhC registered pharmacy
To improve our services and ensure patient safety

Our lawful bases for processing include the performance of a contract, legal obligation, vital interests, and, for health data, the provision of healthcare services by a regulated professional.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to operate correctly
Analytics cookies: Help us understand how visitors use our site so we can improve it
Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect how the website functions.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Dispensing partners and courier services to fulfil your prescription orders
Secure payment processors to handle transactions safely
IT and hosting providers who support our website and systems
Regulatory bodies such as the GPhC where legally required
Other healthcare professionals involved in your care, with your knowledge

All third parties are contractually required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment data is retained only as long as required for financial and legal compliance.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems. Access to patient data is restricted to authorised clinical and administrative staff only.

8. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this policy, how we handle your data, or wish to make a data-related request, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Email: info@pharmacyweightloss.co.uk

Phone: (+44) 116 4646009

Pharmacy Weight Loss Maidenhead | GPhC No. 9012511